1. Who we are
Nextel Advertising Pvt. Ltd. operates Vowberry. We are the controller of artists' account data. For brides' and clients' enquiry details, we process them on behalf of the artist they contacted, who decides what to do with them.
2. What we collect
Artists: name, phone number (used for login), city, category, bio, Instagram handle, UPI ID, packages and prices, photos and logo, booking terms, reviews they add, and usage activity in the dashboard.
Brides and clients: name, WhatsApp number, city, venue, event dates, packages chosen, a note, and whether they viewed or accepted a quote.
We do not collect payment card or bank details. UPI payments go directly between the client and the artist.
3. Why we use it
We use this information to run artist pages and dashboards, show availability, create quotations and receipts, hold and lock dates, send login OTPs and (where the artist shares them) quotation and receipt messages on WhatsApp, prevent spam and abuse, and improve the service.
We do not sell personal data. We do not build advertising profiles.
4. Who sees it
The artist sees the details a client submits. The public sees only what the artist publishes: profile, photos, packages and, if the artist chooses, prices, FAQs and reviews.
Service providers that process data for us: our database, authentication and file-storage provider (Supabase), our hosting provider, and our WhatsApp messaging provider for login OTPs. We may also disclose data when the law requires it.
5. Where it is stored
Your data is stored with the providers listed above, which may process it on servers in India or in other countries.
6. How long we keep it
We keep artist data while the account is active and for a reasonable period after closure, for legal and accounting needs. We keep client enquiry data until the artist or the client asks for deletion, or the artist closes the account. After that, data is deleted or anonymised within a reasonable time.
7. Security
We use access controls, encrypted connections and per-artist data separation. No system is perfectly secure, so please tell us promptly about any concern.
9. Your rights
Under the Digital Personal Data Protection Act, 2023, to the extent applicable, you can access, correct or erase your data, withdraw consent, nominate someone to act for you, and complain. Clients can also ask the artist directly.
To exercise any of these rights, email hello@vowberry.co. We respond within a reasonable time.
10. Children
The service is not for people under 18.
11. Grievance officer
12. Changes and contact
We will update the "Last updated" date when this policy changes and tell artists about material changes. Questions? Email hello@vowberry.co.